Delivering Groceries from Your Local Stores!
Get groceries without going outside – we'll deliver all your essentials where you are.
Terms and Conditions
Welcome to Mike’s Marketplace! Our services provide convenient doorstep delivery and pickup options from a diverse range of businesses, including food, groceries, general merchandise, clothing, automotive goods, and much more. Please take a moment to review our terms and conditions, privacy policy, and refund policy outlined below. By using Mike’s Marketplace services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.
Ordering Process
By utilizing the services of Mike’s Marketplace through our website, you acknowledge your responsibility to provide accurate and complete information during the order placement process. This includes, but is not limited to, providing the correct delivery address, contact details, and any specific instructions pertinent to your order. Failure to provide accurate information may result in delays or complications with the delivery of your order.
While we strive to ensure the accuracy and reliability of our ordering system, we cannot guarantee the availability of products or the accuracy of pricing information provided by our partner businesses. Mike’s Marketplace acts solely as a facilitator connecting customers with various businesses for doorstep delivery services. Therefore, we cannot be held liable for any product availability, pricing, or quality discrepancies. Customers are encouraged to review their orders carefully before submission and promptly report any inaccuracies or issues.
By using our ordering system, you agree to abide by these terms and conditions and to conduct yourself in a manner consistent with applicable laws and regulations. You are responsible for maintaining the security of your account credentials and for any activities that occur under your account. Mike’s Marketplace reserves the right to refuse service, cancel orders, or terminate accounts at our discretion if we suspect fraudulent activity or violation of these terms. Additionally, customers are responsible for any fees or charges incurred as a result of their use of our services.
Delivery
We prioritize delivering your orders promptly and efficiently, understanding that timely delivery is crucial to our customers. We make every effort to ensure that your orders reach you in a timely manner, though delivery times may vary based on your location. Urban areas typically experience shorter delivery times compared to remote or rural areas. Additionally, traffic congestion during peak hours may impact delivery times despite our efforts to optimize routes. Adverse weather conditions, including heavy rain, snowstorms, or extreme heat, can also affect delivery operations, prioritizing the safety of our delivery personnel. In such cases, delays may occur due to weather-related challenges. Furthermore, occasional product unavailability from our partners may necessitate sourcing from alternative suppliers, resulting in slight delays in delivery.
While we strive to meet our estimated delivery windows, unforeseen circumstances may arise that may lead to delays. It’s our commitment to address these challenges proactively and ensure that your orders are fulfilled as quickly as possible. We appreciate your understanding and patience during such instances and assure you that we are continuously working to enhance our delivery processes to provide a seamless experience.
Third-Party Delivery Providers
Mike’s Marketplace utilizes third-party delivery providers to ensure the efficient delivery of your orders. While we strive to work with reliable partners, we cannot be held responsible for any improper delivery or damage caused by these third-party providers. If your product is damaged or improperly delivered by a third-party delivery service provider, please contact them directly for a dispute. If you need further assistance with disputing the issue, please contact Mike’s Marketplace.
Pickup
We also offer a pickup option for customers who prefer to collect their orders directly from participating businesses. When selecting the pickup option during the ordering process, customers must provide accurate information, including phone numbers and any specific instructions for pickup. It is imperative that customers review their pickup orders carefully before submission to ensure accuracy and smooth processing. While we strive to facilitate seamless pickup experiences, customers are responsible for adhering to designated pickup times and locations specified by the businesses. Any delays or complications arising from failure to comply with pickup instructions are the responsibility of the customer.
Pricing and Payments
We are committed to providing transparent pricing for our products and services. Prices for all products and delivery fees are clearly displayed and itemized when ordering. We strive to ensure that customers have full visibility of the total costs associated with their orders before completing the purchase. By placing an order through our platform, you agree to pay the total amount due, including the product cost, delivery fees, and any applicable taxes or surcharges. The total amount due will be clearly outlined and confirmed before finalizing your purchase.
All payments are processed securely through our platform to ensure the safety and confidentiality of your financial information. We utilize industry-standard encryption and security measures to protect your payment details during transmission. By providing your payment information, you authorize us to securely process your order’s payment. We accept a variety of payment methods to accommodate our customers’ preferences. Accepted payment methods may include credit cards, debit cards, electronic funds transfer (EFT), and other secure payment options. Please note that payment methods may vary depending on your location and the specific terms of your purchase.
Upon completing your order, you will receive an electronic confirmation of your purchase, including a detailed breakdown of the items ordered, their prices, applicable taxes, and any additional fees. This confirmation serves as your invoice and will be sent to the email address provided during checkout. If you require a printed invoice or have any questions about your billing statement, please contact our customer service team for assistance. Prices for products and services may be subject to change without prior notice. While we strive to maintain consistent pricing, occasional fluctuations may occur due to factors such as supplier costs, market conditions, or promotional offers.
We reserve the right to adjust prices at any time, but rest assured that any changes will be communicated transparently and applied fairly to all customers. In the event of a disputed charge or billing discrepancy, please contact our customer service team immediately for assistance. We are committed to resolving any billing issues promptly and ensuring that you are satisfied with your purchase experience. Our customer service representatives are available to address your concerns and work towards a resolution in accordance with our refund and dispute resolution policies.
Wallet Use
Mike’s Marketplace may offer a wallet feature that allows users to store funds for easy use within our platform. The wallet can be used to make purchases, receive refunds, and manage payments. Users can add funds to their wallet using various payment methods, and funds stored in the wallet can be used for purchases until the balance is depleted. The wallet balance is non-transferable and cannot be withdrawn as cash. Information related to wallet transactions, including the amounts and dates of transactions, will be securely stored and used solely for the purpose of facilitating transactions on our platform. In the event of a refund, the refunded amount may be credited back to the user’s wallet, unless otherwise specified. Mike’s Marketplace reserves the right to modify or discontinue the wallet feature at any time.
Crypto and Blockchain Technology
Mike’s Marketplace may utilize blockchain technology and cryptocurrencies as part of our payment and transaction processing systems. If you choose to use cryptocurrency for your transactions, we will collect and process information necessary to complete those transactions, including your cryptocurrency wallet address and transaction details. Blockchain transactions are recorded on a public ledger, and while they offer security and transparency, they also involve certain privacy considerations. By using cryptocurrency on our platform, you acknowledge and accept the inherent privacy risks associated with blockchain technology. We take appropriate measures to ensure the security and confidentiality of your cryptocurrency transactions, but it is important to understand that blockchain transactions are irreversible and cannot be undone. Mike’s Marketplace reserves the right to accept, modify, or discontinue the acceptance of any particular cryptocurrency at any time without prior notice.
Third-Party Sellers
Mike’s Marketplace allows third-party sellers to list and sell their products on our platform. While we strive to ensure a trustworthy marketplace, we are not directly responsible for the quality, accuracy, or legality of the products sold by third-party sellers. Each seller is responsible for complying with all applicable laws and regulations.
Third-party sellers must adhere to our refund policy terms and any additional policies set forth by Mike’s Marketplace. For any issues related to third-party seller products, customers are encouraged to contact the seller directly. If further assistance is needed, please contact Mike’s Marketplace support.
Seller Specific Terms and Conditions
By listing products on Mike’s Marketplace or using our services, third-party sellers agree to the following terms and conditions and our privacy policy:
- Compliance with Laws: Sellers must comply with all applicable local, state, national, and international laws and regulations.
- Product Listings: Sellers must provide accurate and detailed information about their products, including pricing, availability, and any other relevant details.
- Order Fulfillment: Sellers are responsible for fulfilling orders promptly and ensuring that products meet the quality and specifications described in their listings.
- Customer Service: Sellers must handle customer inquiries, complaints, and disputes in a timely and professional manner.
- Returns and Refunds: Sellers must adhere to Mike’s Marketplace refund policy and any additional policies outlined on the platform. Sellers may set their own refund policies, but they must be clearly stated on the product page. If no refund policy is provided, the default refund policy of Mike’s Marketplace applies.
- Account Security: Sellers are responsible for maintaining the security of their account credentials and for any activities that occur under their account.
- Intellectual Property: Sellers must ensure that their products and listings do not infringe on any intellectual property rights of others.
- Prohibited Items: Sellers may not list or sell any items that are illegal, restricted, or prohibited by Mike’s Marketplace.
- KYC Compliance: Sellers must comply with KYC (Know Your Customer) regulations by providing accurate and verifiable information about their identity, business, and products. This includes, but is not limited to, providing valid identification, business licenses, and any other necessary documentation to confirm their legitimacy and ensure the security and integrity of our platform.
- Timely Payment: Sellers agree to timely payment of all fees and charges associated with the use of Mike’s Marketplace services. This includes:
- Commission/Payment Processing Fees: Must be paid on a weekly basis.
- Subscription Fees: Must be paid on a monthly basis.
- One-Time Payments: Must be paid at the time of purchase.
- If payments are not made in a timely manner (within 3 days), the seller will receive a warning. If not paid within 7 days, the seller’s account will be frozen and another notice will be sent. After 15 days, a final notice will be sent. After 30 days, Mike’s Marketplace reserves the right to take further actions such as legal action or selling the debt to debt collectors, as applicable by law. The seller will be responsible for any additional fees that arise from such actions, including late fees.
Refund and Exchange Policy
Refer to our Refund Policy for detailed information on refunds and exchanges. Sellers on Mike’s Marketplace agree to the refund policy terms when using our services.
KYC (Know Your Customer) Compliance
Mike’s Marketplace adheres to strict KYC regulations to ensure the security and integrity of our platform. When customers and sellers register an account or place orders, we collect and verify essential information to confirm their identity and mitigate the risk of fraudulent activities. This information may include, but is not limited to, name, contact details, and address. We prioritize the confidentiality and security of customer data and employ advanced encryption measures to safeguard sensitive information. By complying with KYC procedures, we aim to foster trust and transparency within our community while upholding regulatory standards to prevent unauthorized access or misuse of our services.
Account Security
You are responsible for maintaining the security of your account credentials and for any activities that occur under your account. This includes keeping your password confidential and not sharing it with anyone else. Choose a strong, unique password that is not easily guessable, and avoid using the same password across multiple platforms or accounts. Furthermore, it is important to be vigilant and monitor your account activity regularly. If you notice any unusual or suspicious activity, such as unauthorized purchases or changes to your account information, it could indicate that your account has been compromised. In such cases, you must notify us immediately so that we can take appropriate action to secure your account and investigate the matter further.
Intellectual Property
All content, including logos, trademarks, and copyrighted materials, displayed on our website and application are the property of Mike’s Marketplace or our licensors and may not be used without permission. We strictly prohibit the unauthorized use, reproduction, or distribution of any intellectual property we own or license. Any infringement of our intellectual property rights will be subject to legal action. We value and protect our intellectual property to maintain our brand’s integrity and ensure our customers’ trust.
Limitation of Liability
We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services. While we strive to provide a seamless and reliable experience for our customers, we cannot guarantee the performance or availability of our services at all times. By using our services, you agree to indemnify and hold Mike’s Marketplace harmless from any claims, losses, damages, or expenses, including attorney fees, arising from your use of our platform. This liability limitation applies to all Mike’s Marketplace users, including customers and business partners.
Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.