Delivering Groceries from Your Local Stores!

• Orders Delayed: Orders that lack tracking information, are in transit, pending, or expired 60 days after departing from our warehouse will be addressed as follows:

1. For orders shipped to the USA, refunds or resends can be requested 45 days after departure from our warehouse.
2. For Brazil, the timeframe is extended to 110 days due to strict customs clearance processes.
3. For orders using specific shipping methods, disputes can be initiated after 100 days.

Notes:

1. If the order is pending at the local post office due to insufficient address, package unclaimed, or similar issues, customers should contact or visit the local post office.
2. In some countries, packages may be delivered to self-pick-up cabinets, requiring customers to visit the post office.
3. In cases where local tracking shows delivery but the customer claims non-receipt, we will verify the situation, which may take 1-2 months.

• Orders Not Received: If tracking information shows the order delivered, refunds or resends will not be processed.

1. If the package is not received, a non-delivery certification from the local post office is required.
2. If tracking shows “Alert,” it may be due to an incorrect/insufficient address, no such number, unknown recipient, refusal, unclaimed package, unsafe delivery location, uncleared customs, or other issues.

Notes:

• Local distributors may attempt delivery 1-3 times. If unclaimed, the product is returned to the sender. We are not responsible for lost products during the return.
• If return service to our warehouse is available, products will be placed in private inventory with no refund.
• We cannot refund or resend if orders are not processed or packages are destroyed by logistics companies.

• Products Damaged: Full refunds or replacements are offered for packages that are badly damaged.

1. Partial refunds or replacements are available for partially damaged packages (excluding minor issues like threads, slight wrinkles, and small scratches).

Notes:

1. No refunds for damaged packing boxes due to long-distance delivery.
2. For ordinary and electronic products, complaints must be filed within 30 days of delivery.
3. For service products, refunds are issued based on the market price if a quality inspection service is used.

• Incorrect or Missing Products: We will address incorrect or missing products as follows:

4. Full refund or replacement for incorrect products.
5. Refund or resend for products with the wrong color or size if it doesn’t affect function (screenshot of complaint required).
6. Partial refund or resend for missing parts that don’t affect function; resend only for missing parts affecting function.
7. Resend for missing accessories.

Notes:

1. For size issues, provide photos of measurement for quicker dispute resolution.

• Order Cancellations: Full refunds are available before products are processed by warehouses.

1. Custom orders cannot be canceled after payment due to customization.
2. Preorder inventory orders cannot be canceled after payment as they are special products.
3. Video and photo orders cannot be canceled after payment due to preparation and planning.

• Photos and Information Required: Customers must provide photos and accurate information about the product within 7 days of receiving it to receive a refund. This helps us process the refund or replacement efficiently.

• Seller-Specific Refund Policies: Sellers on Mike’s Marketplace may set their refund policies, which can be found on the product page.

1. If no refund policy information is available on the product page, the refund policy defaults to the general outlines of this policy.

For any support or inquiries, please contact Mike’s Marketplace.

• Grocery, Stores, and Fast Food Products: Refunds for Grocery, Stores, and fast food products are subject to the following conditions:

1. Perishable Goods: Due to the nature of perishable goods, refunds or replacements are only available if the product is spoiled, damaged, or incorrect at the time of delivery.
2. Incorrect Orders: If you receive incorrect grocery or fast food items, please provide photos and accurate information about the products within 24 hours of receiving the order for a refund or replacement.
3. Quality Issues: If the quality of the grocery or fast food product does not meet your expectations, please provide detailed photos and a description of the issue within 24 hours for a potential refund or replacement.
4. Seller-Specific Policies: Sellers of grocery and fast food products may set their own refund policies on the product page. We are not responsible for the quality of the product, incorrectly ordered products, incorrectly prepared food products, or perishable items that were delivered on time but not stored in a timely manner by the customer.

• Responsibility for Delivery: We are not responsible for products that have arrived safely but are damaged upon delivery due to pets, weather, etc. It is the buyer’s responsibility to be present when the packages or products arrive or to provide a safe place for the products to be delivered, including providing instructions in the notes.

1. We are not responsible for improper delivery of products by third-party logistics or delivery services. If your product is damaged by a third-party delivery service provider, please contact them directly for a dispute.

If you need further assistance with disputing the issue, please contact Mike’s Marketplace.

• Pickup Orders: Refunds for pickup orders are subject to the following conditions:

1. Accurate Information: Customers must provide accurate information, including phone numbers and any specific instructions for pickup.
2. Timely Pickup: Customers must adhere to designated pickup times and locations specified by the businesses.
3. Missed Pickup: If the customer fails to pick up the order within the specified time and the product is perishable, no refund will be issued.
4. Product Quality: For issues related to product quality, customers must provide photos and accurate information about the product within 24 hours of pickup to request a refund or replacement.

• Same-Day Local Store Orders: Refunds for products ordered same-day from local stores are subject to the following conditions:

1. Timely Reporting: Customers must report any issues with the product within 24 hours of delivery.
2. Perishable Goods: Due to the nature of perishable goods, refunds or replacements are only available if the product is spoiled, damaged, or incorrect at the time of delivery.
3. Quality Issues: For non-perishable goods, provide photos and accurate information about the product within 7 days for a potential refund or replacement.
4. Seller-Specific Policies: Sellers of same-day delivery products may set their refund policies on the product page. We are not responsible for the quality of the product, incorrectly ordered products or items that were delivered on time but not stored promptly by the customer.

          If you have any questions or need assistance with your order, please contact our customer service team. We’re here to help!