Delivering Groceries from Your Local Stores!

At Mike’s Marketplace, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, disclose, and protect your information when you use our services. By using our services, you agree to the collection and use of information in accordance with this privacy policy.

Information We Collect

When you engage with our services, we gather various types of information to facilitate and enhance your experience. This includes:

Personal Information: Such as your name, contact details (phone number and email address), delivery address, and payment information. This data is essential for processing transactions, confirming orders, and ensuring timely delivery of products and services.

Transaction Information: Details about the items you purchase through our platform and your payment history. This helps us keep track of your preferences, manage inventory, and provide personalized recommendations based on your past purchases.

Location Information: From your device to offer location-based services, such as delivery tracking or identifying nearby businesses. This enables us to streamline the delivery process, provide accurate delivery time estimates, and enhance overall convenience.

Device and Usage Information: Data about the devices you use to access our website or mobile application, such as your IP address, browser type, and operating system. Understanding how you interact with our platform allows us to optimize performance, improve user interface design, and personalize our services.

KYC Information: As part of our Know Your Customer (KYC) compliance, we collect and verify essential information to confirm your identity and mitigate the risk of fraudulent activities. This includes but is not limited to, valid identification, business licenses, and other necessary documentation to confirm your legitimacy and ensure the security and integrity of our platform.

How We Use Your Information

We use the information we collect for the following purposes:

Providing Services: To fulfill orders, communicate with you regarding your purchases, and offer customer support. This includes confirming orders, updating delivery statuses, and addressing any inquiries or concerns you may have.

Improving Our Services: Analysis of user data allows us to understand usage patterns, identify areas for improvement, and enhance the functionality and usability of our platform.

Marketing and Promotions: To send promotional offers, updates, and newsletters about our services and partner businesses with your consent. You have the option to opt out of receiving marketing communications at any time.

Legal Compliance: To comply with applicable laws, regulations, or legal obligations. This includes responding to legal requests, enforcing our terms of service, or protecting against fraudulent activities.

Data Sharing and Disclosure

We may engage third-party service providers to assist with various aspects of our operations, such as delivery, payment processing, data analysis, or customer service. These service providers are bound by confidentiality agreements and are only authorized to use your information to fulfill their designated tasks. Third-party service providers may not retain information about customers’ usage of Mike’s Marketplace, such as their purchases, contact information, or any identifiable information unless it is to perform a refund. They may only retain that information for the duration of the refund process to deliver a product or for the customer to pick up the product. Third-party service providers may not use any information collected for other purposes.

In some cases, we may share information with trusted business partners to offer joint promotions, discounts, or complementary services. Your data will only be shared with your explicit consent or as permitted by applicable laws. We may disclose your information if required by law enforcement agencies, government authorities, or legal proceedings. This includes responding to subpoenas, court orders, or other lawful requests for information.

Mike’s Marketplace may retain information about sellers, and their usage of Mike’s Marketplace, such as the products they sell, how many times customers clicked on their products, how many times they have issued refunds, etc., for as long as applicable law allows. Mike’s Marketplace may also use this information and information collected from customers to sell or provide services to users of Mike’s Marketplace or third parties, as allowed by applicable laws.

Data Security

Mike’s Marketplace takes the security of your personal information seriously and employs various technical, administrative, and physical safeguards to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection best practices. However, it’s important to note that no method of transmission over the Internet or electronic storage is entirely foolproof. While we do our best to prevent data breaches by following best practices, we are not responsible for any data breaches. We reserve the right to compensate or not compensate users of our platform in the event of a data breach. Furthermore, we are not responsible for data breaches of third-party service providers or sellers on our platform.

Wallet Use

Mike’s Marketplace may offer a wallet feature that allows users to store funds for easy use within our platform. The wallet can be used to make purchases, receive refunds, and manage payments. Information related to wallet transactions, including the amounts and dates of transactions, will be securely stored and used solely for the purpose of facilitating transactions on our platform. Users can add funds to their wallets using various payment methods, and funds stored in the wallet can be used for purchases until the balance is depleted. The wallet balance is non-transferable and cannot be withdrawn as cash. In the event of a refund, the refunded amount may be credited back to the user’s wallet, unless otherwise specified.

Crypto and Blockchain Technology

Mike’s Marketplace may utilize blockchain technology and cryptocurrencies as part of our payment and transaction processing systems. If you choose to use cryptocurrency for your transactions, we will collect and process the information necessary to complete those transactions, including your cryptocurrency wallet address and transaction details. Blockchain transactions are recorded on a public ledger, and while they offer security and transparency, they also involve certain privacy considerations. By using cryptocurrency on our platform, you acknowledge and accept the inherent privacy risks associated with blockchain technology. We take appropriate measures to ensure the security and confidentiality of your cryptocurrency transactions, but it is important to understand that blockchain transactions are irreversible and cannot be undone.

Your Choices

Access and Update: You have the right to access, update, or correct your personal information stored on our platform. This can typically be done through your account settings or by contacting our customer support team.

Opt-Out: You can choose to opt out of receiving marketing communications from Mike’s Marketplace by following the unsubscribe instructions provided in promotional emails or by adjusting your communication preferences in your account settings.

Account Deletion: If you wish to delete your account and associated personal information from our records, you may request account closure through our customer support channels. However, please note that certain information may be retained for legal or administrative purposes, as permitted by law.

Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If you believe that we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to delete such data from our systems.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in response to changes in our business practices, legal requirements, or technological advancements. Any revisions will be reflected in the updated policy posted on our website and, if applicable, communicated to you through email or other means.

If you have any questions about this privacy policy or our data practices, please contact us at 844-431-7380.